Heatsmiths is a new kind of service provider. Beyond our extensive heating and plumbing skills, we are on a mission to educate our clients on how to save themselves money, be kinder to the environment and understand their appliances.
We work with homeowners, private landlords, property managers/estate agents and developers, creating a new standard for what client/provider relationships should look like. We’re a collaborative company who embrace new ways of working and base all our decisions around three key company values – Quality Service, Customer Excellence and Spreading Knowledge.
For us, it is essential that our customers are 100% satisfied with the work that we do. All our engineers are fully qualified and collectively as a company, we have over 30 years of experience in the industry. We are not only plumbers and heating engineers, we consider ourselves experts and our aim is to fix your problems properly, and permanentley.
We are also believe in aftercare to keep your plumbing and heating systems performing to their best, and this includes scheduled maintenance, product recommendations and advice on energy efficient and cost saving measures for your homes and businesses.
We want our customers first interaction with Heatsmiths to be the start of a long and lasting relationship, so we are committed to giving them such impeccable service, that we are the only name customers think of when it comes to their plumbing and heating needs. This includes our quality service on site, impartial advice, maintenance tips and reassurance through our professional but friendly conduct.
If customers decide to join our protection plan, they can enjoy all this as standard, as well as regular discounts, an instant messaging advice service, monthly Q&A’s and the peace of mind that comes with knowing that heatsmiths has got them covered.
It’s important for to us to redress the knowledge imbalance between customers and engineers – a well-informed customer knows exactly what they need the engineer to do, making costing and planning the job easier for us, and cheaper for them. It also means customers can hold us accountable and ensure the job is carried out as it should be.
Long term, for customers who are part of our protection plan, this means learning to fix simple faults themselves with the aid of an engineer on the phone or our handy instructional videos, saving themselves a callout charge. We’re here to empower you as a customer, so you know you can always trust us to do right by you.